Privacy Policy

This Privacy Policy explains how Gaurangi Enterprise, which operates under the brand "The Creators Academy" ("we", "us", "our"), collects, uses, shares and protects information about you when you visit our website, apply for a course, or use our Services. By using our website or Services, you consent to the practices described in this Policy.

1. Information we collect

We collect the following categories of information:

• Information you provide directly — your name, email address, phone number, career background, and any responses you give in an application, enquiry, or contact form.
• Payment-related information — for paid courses, payment is processed by our payment gateway partner; we do not store your full card or bank details ourselves.
• Course activity — session attendance, assignment submissions, grades, feedback, and progress within a cohort.
• Communications — messages you send us via email, WhatsApp, or our contact form, and records of automated notifications (email, SMS, WhatsApp) sent to you regarding your application or enrolment.
• Usage data — standard web analytics such as pages visited, referring pages, and device/browser information, collected automatically when you use our website.

2. How we use your information

We use the information we collect to:

• Process your application and manage your enrolment in a cohort;
• Communicate with you about your application, sessions, assignments and cohort updates, via email, SMS and/or WhatsApp;
• Deliver course content, track your progress, and issue certificates of completion;
• Provide mentorship, feedback and career support as part of the Services;
• Improve our website, courses and curriculum;
• Comply with legal and regulatory obligations.

3. How we share your information

We do not sell your personal information. We share information only with service providers who help us operate the Services, including:

• Our database and authentication provider, for securely storing application and account data;
• Our email delivery provider, for sending application, session and course-related emails;
• Our SMS/WhatsApp messaging provider, for OTP verification and course-related notifications;
• Our payment gateway, for processing course fee payments;
• Mentors assigned to your cohort, to the extent necessary to deliver mentorship and evaluate your work.

We may also disclose information where required by law, or to protect the rights, property, or safety of The Creators Academy, our learners, or others.

4. Cookies and analytics

Our website uses cookies and similar technologies, including Google Analytics and Google Tag Manager, to understand how visitors use our site and to improve it over time. You can control cookies through your browser settings; disabling cookies may affect some website functionality.

5. Data retention

We retain your personal information for as long as necessary to provide the Services, maintain academic records (including certificates and attendance history), and comply with our legal obligations. If your application is rejected or you do not complete enrolment, we may retain limited information to prevent duplicate applications and for record-keeping purposes.

6. Your rights

You may request access to, correction of, or deletion of your personal information by writing to info@thecreators.academy. We will respond to reasonable requests within a reasonable timeframe, subject to any legal or contractual obligations that require us to retain certain records.

7. Data security

We use reasonable technical and organisational measures to protect your information against unauthorised access, alteration, disclosure or destruction. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

8. Children's privacy

Our Services are intended for individuals who are at least 16 years of age or the age of majority in their jurisdiction, whichever is greater. We do not knowingly collect personal information from children below this age.

9. International learners

If you enrol from outside India, your information may be transferred to and processed in India, where our systems and service providers operate. By using our Services, you consent to this transfer.

10. Changes to this Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by an updated "Last updated" date above. We encourage you to review this Policy periodically.

11. Contact us

Questions about this Privacy Policy can be sent to info@thecreators.academy, or via our Contact page.