Cancellation and Refund Policy

This policy explains how cancellations, withdrawals and refunds are handled for paid courses offered under the brand "The Creators Academy" by Gaurangi Enterprise ("we", "us", "our"). It does not apply to free courses, which have no associated fee and are therefore not eligible for a refund.

1. Before a cohort starts

If you wish to cancel your enrolment before your cohort's start date, you may request a full refund of the course fee by writing to info@thecreators.academy at least 3 days before the cohort's scheduled start date.

2. After a cohort starts

Once a cohort has started, refund requests are evaluated on a case-by-case basis and are not guaranteed. As a general guide:

• Requests made within the first week of a cohort starting may be eligible for a partial refund, less a deduction for sessions already delivered and administrative costs.
• Requests made after the first week are generally not eligible for a refund, as mentor time, cohort seats and materials have already been committed.

3. Non-refundable circumstances

Fees are not refundable where:

• You are removed from a cohort for conduct inconsistent with our Terms and Conditions;
• You simply stop attending sessions without formally requesting a cancellation;
• The refund request is made after the cohort has been substantially completed.

4. Cancellation by The Creators Academy

If we cancel or indefinitely postpone a cohort before it starts — for example, due to insufficient enrolment or mentor unavailability — you will receive a full refund of any fee already paid, or the option to transfer your seat to a future cohort, at your choice.

5. How to request a refund

To request a cancellation or refund, email info@thecreators.academy with your registered name, email address, the course and cohort you enrolled in, and the reason for your request. We aim to acknowledge refund requests within 2 business days.

6. Refund processing time

Approved refunds are processed to the original payment method used at checkout. Depending on your bank or payment provider, refunds may take 7–14 business days to reflect in your account after approval.

7. Changes to this policy

We may update this policy from time to time. Material changes will be reflected by an updated "Last updated" date above. The policy in effect at the time of your enrolment applies to that enrolment.

8. Contact us

Questions about cancellations or refunds can be sent to info@thecreators.academy, or via our Contact page.